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Our customers expect to be dazzled by our service and unparalleled advice. At Funding 4 Education we’re totally focused on helping our schools to keep their teaching environment up to date with the very latest equipment. Generally, making their lives easier and more fun for them and their pupils.

It’s doing things different. It’s changing the game. And to make that happen our people need to be a little bit different too. Forget about pen pushers and clock watchers. Our people are super sharp, switched on and encouraged to innovate. Flexible, friendly, and up for any challenge. So if you join our customer admin team, get ready for something new.

You must possess a positive “can do attitude” to problem solving and customer satisfaction. You must have a practical “common sense” & commercial approach to building business relationships and be able to appreciate and understand that the team’s delivery of the company’s service will determine the future outcome of the relationship.

A pleasant and enthusiastic personality is a pre-requisite and the ability to create and develop rapport with schools at every level is paramount. Good organisational skills and an exacting eye for detail are essential. People power is key, and as a team leader you’ll be able to motivate and lead a team by example. You’ll delegate responsibility where necessary to bring the very best out of your team.

You’ll be an integral part of the company’s administration team where you’ll have the ability to input on the direction of the business and its processes. A determination to succeed and an appetite to take on responsibility will maximise the potential of this fulfilling career opportunity.

Knowledge Required

  • General knowledge of equipment that can be leased to a school
  • Good working knowledge of Microsoft Office including Outlook, Excel, PowerPoint and Publisher

Skills Required:

  • Excellent communication skills both written and oral
  • Great attention to detail
  • Strong team player
  • Well organised
  • High degree of common sense
  • Taking initiative
  • Determination to succeed
  • Good punctuality
  • Pride in performance
  • Excellent phone manner
  • Good time management

 Responsibilities:

  • To be fully conversant with the leasing process from proposal through to invoicing & payout
  • To understand the strengths & weaknesses of each leasing company and to liaise with external commercial finance companies
  • To understand settlements and upgrades and to be able to access these figures on request
  • To understand how to correctly complete all lease documentation & to ensure that all customer correspondence is accurate and grammatically correct
  • To maintain all records in a neat and tidy manner and to maintain the filing and archiving system in line with the company’s guidelines
  • To maintain the display screens ensuring the information is up to date
  • To answer calls in a professional, positive manner and transfer to the correct person or take an accurate message to email to the intended recipient
  • To deal with basic customer service enquiries
  • To obtain competitive quotes on equipment from suppliers
  • To create a proposal using details provided by the account manager
  • To purchase equipment using a purchase order system and ensuring deliveries and warranty registrations are completed on time
  • To be fully conversant with the correct completion of a sales / customer file
  • To generate invoices and post payments to bespoke database
  • To ensure accurate database management ensuring that up to date leases and records are kept on clients and the TR / CRM accurately records the latest information
  • To generate reports requested by management through our databases
  • To complete basic analysis for reports generated when requested
  • To manage incoming and outgoing mail, ensuring the banking of cheques is completed by the deadline set by the bank
  • Any other duties considered as reasonable by management
Salary & Benefits

Dependent on experience.

Experience

We're looking for someone with 1-4 years experience within a customer focused role.

Employment Terms

You'll be employed at our head office in Wilmslow. This role is for a permanent position.

Responsible To

Operations Manager

Sound like the job for you?

Got what it takes to work with us? Great! Send us a link to your resumé or portfolio to become part of our talent pool.

Drop your resumé here
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